Shipping and Returns
SHIPPING (DOMESTIC)
Economy Shipping
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Starts at $6.95. The price goes up the heavier your order is.
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Takes up to 5–7 days.
Free shipping on orders of $80 or more
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Free shipping uses Economy (5–7 days).
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Not available for Alaska or Hawaii.
Need it faster?
At checkout, you can pick UPS Ground, 2nd Day, or Next Day. The price depends on how heavy your order is and where it's going.
Alaska, Hawaii, Puerto Rico, and other places outside the lower 48 states
You'll see your shipping price at checkout. It depends on weight and address.
RECOMMENDED HOLIDAY SHIPPING DEADLINES
For delivery by December 24, please place your order by 12 pm CT on these dates:
- Economy: Monday, December 14
- UPS Ground: Wednesday, December 16
- UPS 2nd Day: Monday, December 21
- UPS Next Day: Tuesday, December 22
SHIPPING (INTERNATIONAL)
We ship within the US only.
RETURNS
Something wrong with your order? We'll make it right.
If your order arrives broken, damaged, faulty, or isn't what you ordered, let us know within 30 days of getting it.
How to get help
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Email us at info@kobocandles.com.
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Tell us what's wrong.
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Include a photo of the item and the shipping label.
We'll reply with next steps. Please don't mail anything back unless we ask you to.
What we'll do
In most cases, we'll send you a replacement for free. If a refund makes more sense, we'll let you know. Approved refunds go back to the card or account you paid with within 10 business days. Your bank may need a few extra days to show it.
Still waiting after 15 business days? Email us at info@kobocandles.com.
What we can't accept
We can't take returns on orders that arrived in good shape and were what you ordered.
Not sure about a scent?
Reach out at info@kobocandles.com and let's talk.
